We want you to be comfortable with your purchase. If you change your mind, contact us at info@iqonhealth.com within 30 days after delivery. Unopened and unused supplements and skincare products in their original packaging are eligible for return. For safety and hygiene, we cannot accept products that have been opened or used, unless they arrived damaged, defective, or incorrect, or applicable law requires otherwise.
Please include your order number and the items you wish to return. We will send you return instructions before you ship anything back. For a change of mind return, you pay the cost of return shipping. We do not charge a restocking fee. Original shipping charges are not refunded for a change of mind return, unless applicable law requires otherwise.
If your order arrives damaged, defective, or incorrect, contact us within 30 days after delivery with your order number and a description of the problem. Photos can help us resolve it faster. We will offer an appropriate replacement or refund and cover any return shipping we require. You do not need to return a product until we provide instructions.
After we receive and inspect an eligible return, we will issue the refund to your original payment method within 10 business days. Your bank or payment provider may need additional time to post it. For an unshipped order that we cannot fulfill or ship when promised, we will offer the choice to agree to a delay or cancel for a prompt full refund. We will not substitute store credit for a refund owed on an unshipped order.
To request a return or ask about a refund, email info@iqonhealth.com. This policy does not limit rights you may have under applicable law.